Shipping
Shipping Policy
WealthTradie Shipping Policy
We strive to provide our customers with a seamless shipping experience. Below, you’ll find details about our carriers shipping Policy, shipping options, costs, and procedures to ensure transparency and confidence in your process.
Carriers We Use
Shipping Options and Costs
Free Shipping
-Available for orders of $150 or more within the continental U.S.
-Estimated shipping time: 7 to 10 days.
Paid Shipping (Orders Below $150)
USPS: Shipping time varies between 2 to 7 days, based on the chosen service.
Costs will be calculated at checkout based on current carrier rates.
UPS: Shipping time varies between 2 to 5 days, based on the chosen service.
Costs will be calculated at checkout based on current carrier rates.
Order Processing Time
All custom orders are shipped in high-quality corrugated boxes to ensure your products arrive in perfect condition.
Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number.
This will allow you to monitor your shipment until it arrives at your doorstep.
Insurance and Shipping Protection
Packages are insured only if you purchase shipping protection during checkout.
We recommend opting for shipping protection to safeguard against lost or damaged items during transit.
Damaged or Lost Items
Reporting Damages
Any damaged items must be reported within 7 days of receipt. Please provide photographic evidence to expedite the replacement process.
Reporting Lost Items
If your package hasn’t arrived within 30 days, please contact us for assistance.
Lost or damaged items are eligible for replacement only if shipping protection was purchased.
For more details, refer to our Refund and Return Policy.
Holiday and Peak Season Shipping
During busy holiday seasons, processing times may be slightly delayed due to increased order volume.
To ensure timely shipping, we encourage placing orders early during these periods.
Delays
While we work diligently to meet our estimated timelines, unforeseen delays may occasionally occur. Rest assured, Leathering is committed to keeping you informed and delivering your order as quickly as possible.
If you have any questions about our shipping policy, please don’t hesitate to reach out to our customer support team.
Thank you for choosing WealthTradie!
Refund
Refund Policy
Return and Refund Policy
Custom hats and products are tailor-made to suit each of our customer’s, all products are completely made to your order and can’t be fully reused. Therefore, we do not offer returns or refunds for custom products.
However, if you are unhappy with your order, please contact our customer service team within 15 days of receiving your order. Ensure to notify us if the garments:
-Don't match your order confirmation.
-Have any manufacturer defects.
-Have a decoration method that doesn't match your approved art proof.
The items for return should remain unworn. Upon validation, a rushed replacement order will be processed asap, and a return label will be provided to you.
Order Cancellation Policy
Before Made:
Orders that have not yet been processed are subject to a 20% cancellation fee. This amount will be deducted from any refund due.
After Made:
orders that have already entered production are subject to a 50% cancellation fee, which will also be deducted from the refund amount.
After Shipping:
Once an order has shipped, it cannot be canceled or returned.
Completed Custom Items:
No refunds are provided for fully finished custom items.
Damages and Issues
If you receive your custom product with any damages or defects, please inspect it immediately upon reception and contact us without delay. If your item is defective, damaged, or if you receive the wrong item, get in touch with us so that we can evaluate the situation and make it right.
We guarantee our custom decorated garments for their quality and craftsmanship up to 60 days of receiving your order.
Contacting Us
For any questions, concerns, or issues related to your order, you can always reach out to us at [email protected].
Exchanges
Given the customized nature of our products, we do not offer traditional exchanges. However, if you have any concerns about your product, please get in touch with us, and we will do our best to assist you.
Mistaken Returns
Please ensure that you only send items to us that have been approved for evaluation or return. If you accidentally send the wrong item, contact us promptly. We cannot guarantee that unsolicited items will be located and returned, and we do not offer compensation for items sent to us without prior communication.
